Your complaint can be related to the services provided by the telecom operators and their related infrastructure. The nature of complaints may include:

  • Provision of Service (Activation / Restoration / Closure);
  • Quality of Service (Disruption / Faults in service, Poor QoS);
  • Matters related to Billing (Overcharging, Unjustified deductions / Tariffs);
  • Misuse of Service (Obnoxious, Unsolicited & Fraudulent calls/SMSs);
  • Illegal Practices (illegal transfer of connections/ownership/issuance of SIMs /duplicate SIMs, etc.);
  • Verification Issues (user information/illegal use of ID/Issuance of  multiple SIMs on same ID);
  • Poor Customer Services (Redressal of Grievances/Helpline Issues);
  • Misleading Statements (Misleading advertisement, hiding facts about service and tariffs, etc.);
  • Non availability of service in an area (coverage issue);
  • Value Added Services (GPRS, Packages);
  • Fault in Services;
  • Withdrawal of Services.